infogcc (at) lifetrenz.com

Insurance Contract Management

Hospital / Clinic Registration Desk

With 95% of patients being covered by insurance, it's imperative that Healthcare Providers have a very elaborate contract management system that can capture and configure all the variable rules around each of the rate card and ensure that all the rules configured are automatically complied with.

The rules around the contract and rate card of each Receiver-Network combination are too complex to manage manually based on human intelligence. Lifetrenz RCM System ensures compliance to each of these billing rules, and also handles variables and exceptions to these rules.

Insurance Contractual Configurations

Lifetrenz RCM is a new generation System with complete contractual management capability, which ensures that all the billing rules and processes are automatically complied with and helps to drastically bring down claim denials and write-offs. With Lifetrenz System, your dependence on the competence or individual heroics of employees to manage your Contractuals and Revenue Cycle is totally taken away.

Lifetrenz RCM System is built with detailed and precise contract management tools to ensure that all scenarios of insurance receiver - contract terms, are configured and managed by the System. The capability of contract scenarios includes configuring a ‘Rate Card’ for each ‘Receiver - Network’ combination.

For each ‘Rate Card’, the System has the capability to configure the following:


  • Mapping the Insurance Payers to the Receivers.
  • Mapping the Standard Expiry of an authorization.
  • Mapping ‘Pre-Approval’ limits and Exclusions on services/activites for ‘Pre-approval’.
  • Further configuring if the ‘Pre-Approval’ is inclusive of deductions & co-pay or not.
  • Exclusions can be configured for Items or Type of Consult (Dental/maternity).
  • Configuring ‘Priority Patient’ rules for VIP Patients, for which services beyond the agreed rate card would be offered at self-pay rates.
  • Capability to maintain versions of rate cards with effective dates.


While adding charge items/services to a rate card, the following configuration and flexibility is available, for each item in a rate card:


  • Creating co-pay service groups (items grouped to handle different co-pay by group – e.g. lab, radiology etc.).
  • Override the default code-set (CPT 2012, DSL, HCPCS etc.) and code, for a specific item for a specific rate card.
  • To be able use DDC price or a percentage (%) of the DDC price for in-clinic medications.
  • To configure a variable price for an item/ service in a rate card (E.g. health check packages).
  • To mark items that needs to go for ‘external claims’ (E.g. Some lab tests for certain receivers can be ordered, but the claim must be submitted by the partner Lab and not by the provider clinic). Only administration charges are collected from patient for these services by the provider clinic.
  • Or, mark that if a particular item, if included in the doctor's order, will mandatorily need ‘Pre- Approval’ (Item exclusion on ‘pre-approval’ limit for the rate card).


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Resources Center:

30 Billing Challenges in OP Setting - Easily Resolved
eJADA Compliance for eClaim Submission

For a description of some of the important processes covered in our RCM, please click on the links below



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